Giving Feedback: What Folks Get Wrong

Welcome to Corporate Therapy, the podcast where Matt Anderson, your corporate plumber, and Rob O’Donnell, your leadership locksmith, fix the leaky pipes of workplace dysfunction. In this episode, they take on the uncomfortable, but unavoidable topic of feedback. Why does it spark so much anxiety? What’s changed now that we’re working behind screens? And why do Boomers, Millennials, and Gen Z hear the same feedback three completely different ways? Matt and Rob break down how feedback often goes sideways, the role of HR in making it better (or worse), and why tone, timing, and trust matter more than ever. Rob introduces the BICA model (Behaviour, Impact, Consequence, Action), as a practical way to give feedback without sounding like a corporate robot. If you’ve ever walked away from feedback thinking “What just happened?”, this one’s for you.